Terms of service

Defective or Damaged Merchandise

Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. NO EXCEPTIONS. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected and no store credit will be issued.

*If the defective or damaged merchandise was purchased online or in the store, please send a picture of the damaged/defective item to info@9thstreetclothingco.com (include your order number with the word DAMAGED or DEFECTIVE in the subject line). You will receive a response from customer service within 1-2 business days.

Lost or Stolen Packages

The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to USPS or UPS. Therefore, we are not responsible for delays in shipping, lost or damaged items, or products marked "Delivered" by USPS or UPS. All orders will receive a tracking number once the order has been shipped. If tracking states that your order has been delivered, it is YOUR responsibility to contact USPS & file a claim, if necessary. If a package is lost or stolen, we are not responsible for refunding or replacing merchandise.