Shipping, Returns & Exchanges

Shipping
All U.S. orders over $100 before taxes will receive FREE USPS priority mail shipping. Orders under $100 will be shipped Flat Rate Priority Mail Shipping for only $6.95. 

All shipments will take approximately 1-3 business days to ship. Tracking information is provided via email to the customer at the time the order has shipped.

Lost or Stolen Packages

The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to USPS.  Therefore, we are not responsible for delays in shipping, lost or damaged items, or products marked "Delivered" by USPS.  All orders will receive a tracking number once the order has been shipped.  If tracking states that your order has been delivered, it is YOUR responsibility to contact USPS & file a claim, if necessary.  If a package is lost or stolen, we are not responsible for refunding or replacing merchandise.  


Returns

Online
We are happy to accept returns for store credit (NO REFUNDS) for merchandise purchased online. We will accept your return of unworn, unwashed, unaltered merchandise. (Please note: Items that smell of cigarette smoke or laundry detergent, have visible wear from being worn, have tags removed, or are received by us after the return period will NOT be accepted. NO EXCEPTIONS.)

Once an order has been placed, the order cannot be canceled & items cannot be removed from the order.  

Returns must be postmarked within 14 days of the date you received your shipment. A Return Authorization Form, which is included with the original shipment, MUST BE PRESENT with the returned item(s). The customer will be issued an online credit code for the selling price which the items were purchased. We will contact you via email with your online credit code for the amount of your returned items. Original shipping costs will not be refunded on returns. STORE CREDIT NEVER EXPIRES.

If your return does not meet our guidelines, the item(s) is subject to denial.  If denied, you will be invoiced for the return postage & if paid within 3 days, the item(s) will be mailed back to you.   If invoice is unpaid, item(s) will be donated to charity of seller's choice.  

**ALL SALE ITEMS, ACCESSORIES, HEADWEAR (HATS & HEADBANDS) AND BASICS (CAMISOLES, LEGGINGS, BRALETTES, ETC) ARE FINAL SALE.
 
In Store
We are happy to accept returns for exchange or store credit (NO REFUNDS) for merchandise purchased in the store within 14 days of the date on the receipt. We will accept your return of unworn, unwashed, unaltered merchandise. (Please note: Items that smell of cigarette smoke or laundry detergent, have visible wear from being worn, have tags removed, or are received by us after the return period will NOT be accepted. NO EXCEPTIONS.)

A RECEIPT MUST BE PRESENT. The customer may either exchange the item(s) or receive a gift card for the amount of merchandise returned.

**ALL SALE ITEMS, ACCESSORIES, HEADWEAR (HATS & HEADBANDS) AND BASICS (CAMISOLES, LEGGINGS, BRALETTES, ETC) ARE FINAL SALE.
 
Defective or Damaged Merchandise
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. NO EXCEPTIONS. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected and no store credit will be issued.

*If the defective or damaged merchandise was purchased online or in the store, please send a picture of the damaged/defective item to 9thstreetclothingco@gmail.com (include your order number with the word DAMAGED or DEFECTIVE in the subject line). You will receipt a response from customer service within 1-2 business days.
 
Returns can be mailed to: 

 

9th Street Clothing Co

RETURNS

1116 W 9th Street
Yankton, SD 57078